Complaints Policy and Client Feedback
Our aim is to provide you and your pet with the best possible service and care. Please let us have your feedback, comments, and suggestions so that we can endeavour to improve our service and make it more suited to your needs. Our Vets, Nurses, Receptionists and Managers will take your comments seriously and will want to know how we can help.
If you have encountered any problems with our services, please let us know
We will treat any point you raise in confidentiality. Upon receiving your letter, we may need to investigate the matter further before being able to reach a conclusion. if that is the case, we will do our best to look into it as quickly as possible and will reply to you as soon as we are able. You will receive at least an interim response within ten working days.
If you have any general comments please:
Email the clinic email address (found in our Locations page on this website)
Alternatively write to the clinic either via post or hand in to Reception.
Thank you for taking the time to give us your thoughts.
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