Locations

Dyas

2 Dyas Road
Kingstanding
Birmingham
B44 8SF

Tel: 0121 377 7215
Fax: 0121 373 1438

dyas@valuevets.com

Kings Heath

304 Vicarage Road
Kings Heath
Birmingham
B14 7NH

Tel: 0121 444 4154
Fax: 0121 444 8955

kingsheath@valuevets.com

Lazy Hill

21 Anchor Road
Aldridge
West Midlands
WS9 8PT

Tel: 01922 456 236
Fax: 01922 744 383

lazyhill@valuevets.com

New Hall

215A Walmley Road
Sutton Coldfield
West Midlands
B76 2PP

Tel: 0121 313 1919
Fax: 0121 313 1315

newhall@valuevets.com

Stone Cross

261 Walsall Road
Stone Cross
West Bromwich
B71 3HR

Tel: 0121 588 6451
Fax: 0121 567 5001

stonecross@valuevets.com

Sutton Park

343A Jockey Road
Sutton Coldfield
West Midlands
B73 5XD

Tel: 0121 354 4949
Fax: 0121 355 6202

suttonpark@valuevets.com

Valley

11a Bowstoke Road
Great Barr
Birmingham
B43 5EB

Tel: 0121 357 4600
Fax: 0121 358 4630

valley@valuevets.com

West Bromwich

130 Lodge Road
West Bromwich
West Midlands
B70 8PL

Tel: 0121 553 0070
Fax: 0121 553 1330

westbromwich@valuevets.com

X

Feedback

 

Complaints Policy and Client Feedback

Our aim is to provide you and your pet with the best possible service and care. Please let us have your feedback, comments, and suggestions so that we can endeavour to improve our service and make it more suited to your needs. Our Vets, Nurses, Receptionists and Managers will take your comments seriously and will want to know how we can help.

Complaints:

If you have encountered any problems with our services, please let us know

  • In the first instance, tell the Manager at your local clinic – they may be able to resolve your concern there and then.
  • If they are unavailable, please discuss your concerns with any member of our team.  They will be happy to help – we would much rather talk to you about it now.
  • Alternatively, you are welcome to write to any of our branches. Please address all correspondence to the Branch Manager. It would be helpful to provide the following information:
  • Your name, address and contact telephone and email.
  • The name of your pet.
  • The date on which you last attended the clinic.
  • A brief description of your concerns.
  • A summary of what in your opinion we can best do to deal with your concerns.
  • If any of our staff were involved, it would be helpful if you can provide us with their names.

We will treat any point you raise in confidentiality. Upon receiving your letter, we may need to investigate the matter further before being able to reach a conclusion.   if that is the case, we will do our best to look into it as quickly as possible and will reply to you as soon as we are able.  You will receive at least an interim response within ten working days.

 

Escalation:

  1. If you are not satisfied with the outcome of this process, you may raise your concern with our central team by emailing headoffice@valuevets.com. Your email will be redirected to the appropriate individual.

 

 

 

General Feedback:

If you have any general comments please:

Email the clinic email address (found in our Locations page on this website)

Alternatively write to the clinic either via post or hand in to Reception.

Thank you for taking the time to give us your thoughts.