This is not an empty boast – we are proud to provide the best care whilst remaining very price conscious, especially in these troubled times.
We are able to keep our prices competitive by working collectively, like one large clinic, to offer a complete range of veterinary services to our clients and their pets.
We have Value Vet branches at the following locations:
|Dyas||2 Dyas Road, Kingstanding, Birmingham, B44 8SF||0121 377 7215|
|Kings heath||304 Vicarage Road, Kings Heath, Birmingham, B14 7NH||0121 444 4154|
|Lazy Hill||21 Anchor Rod, Walsall, West Midlands, WS9 8PT||01922 456 236|
|New Hall||215A Walmley Road, Sutton Coldfield, West Midlands, B76 2PP||0121 313 1919|
|Stone Cross||261 Walsall Road, Stone Cross, West Bromwich, B71 3HR||0121 588 6451|
|Sutton Park||343A Jockey Road, Sutton Coldfield, West Midlands, B73 5XD||0121 354 4949|
|Valley||11a Bowstoke Road, Great Barr, Birmingham, B43 5EB||0121 357 4600|
|West Bromwich||130 Lodge Road, West Bromwich, West Midlands, B70 8PL||0121 553 0070|
Value Vets Limited aim to provide the highest standards of veterinary care. These are the terms on which we supply veterinary services and related products to you. These Terms and Conditions shall apply to all supplies of Veterinary Services and Products by us to you to the exclusion of all other terms and conditions. Please note that some aspects of these Terms may not be relevant to you and we suggest you ask for further clarification from us if required.
1.1 We shall ensure that all Veterinary Services are supplied by suitably qualified staff, taking into account the nature of the Veterinary Service to be supplied in each instance.
1.2 Wherever practicable and on your request, a treatment plan for the supply of Veterinary Services will be agreed with you following an initial consultation and in advance of any further treatment. This treatment plan will, as far as is practical, include an estimate regarding the likely costs of the course of treatment in such plan. In an emergency we reserve the right to provide such Veterinary Services as are reasonably necessary, in the professional judgement of the veterinary surgeon providing the Veterinary Services or other appropriate staff, without first agreeing a treatment plan.
1.3 Please note that any estimate given can only be an approximation of the costs of any treatment required. If our original estimate looks as if it will be exceeded, then the Veterinary Surgeon responsible for providing the Veterinary Services will discuss any increased fees with you before any further procedures are undertaken (save in the event of an emergency and at the professional discretion of the relevant Veterinary Surgeon acting in the best interest of your pet).
1.4 We will endeavour to provide veterinary services in accordance with reasonable standards denoted by the RCVS guidelines for practice standards (www.rcvs.org.uk) and the professional conduct of veterinary surgeons and veterinary nurses. All Veterinary Services shall be supplied in accordance with normal professional standards.
1.5 Veterinary Services shall be supplied during our normal business hours which can be found elsewhere on this website. At our discretion we may arrange for Veterinary Services to be supplied at various locations and at other times. In an emergency a veterinary surgeon will see you outside these opening hours, but this service will carry an extra charge.
1.6 We reserve the right to decline to supply Veterinary Services at our discretion. You are free at all times at your cost and subject to the payment obligations in these terms and conditions, to seek a second opinion on or concerning any Veterinary Services provided.
2.1 In the event of any defect or failure in any Product our liability to you shall be restricted to replacing the Product or refunding the price paid by you for the Product.
2.2 You acknowledge and agree that all Products must only be used in accordance with the instructions supplied with them or issued orally by the Veterinary Surgeon providing the Veterinary Services or other members of our staff. If you have any questions or concerns regarding the use of any Product, you should consult the Veterinary Surgeon providing the Veterinary Services or other members of our staff for clarification.
2.3 Any Products supplied by us shall be of satisfactory quality, fit for purpose expressly agreed by the Veterinary Surgeon providing the Veterinary Services or other members of our staff and shall comply with any description given. All other warranties, expressed or implied, are hereby excluded.
3.1 All Veterinary Services and Products provided by us shall be charged to you in accordance with our then current price list, a copy of which is available on request and which is subject to change without notice. If you have any question as regards the level of charge that will be incurred you should consult our staff for clarification.
3.2 Our normal practice is for payment to be made by you at the time the Veterinary Services or the Products are supplied, either at the end of the consultation, the discharge of your pet or upon collection of the Products. All invoices must be settled in full on receipt of the invoice. We may at our absolute discretion agree that you may delay payment of an invoice pending recovery of the sum from your insurer for such reasonable period as we may agree in writing. You remain liable in full for all invoices and all sums shall become due and payable in full by you at the end of this extended payment period irrespective of whether your insurer has made payment to you.
3.3 We may, on occasion, choose to accept direct insurance claims at the discretion of our Branch Manager. A direct insurance claim is one where you do not pay us; rather we claim the money directly from the insurance company. In the event that all or any part of the insurance claim is not paid by your insurance company for any reason you will be liable for the outstanding balance.
3.4 We may refer overdue accounts to our debt collection agency.
3.5 In the event that any invoice or other sum owed is not paid when due then, without prejudice to any other remedies available to us, we may at any time:
3.5.1 add additional charge(s) to your outstanding account in order to recover fees and costs in connection with the collection of the sum owed (including but not limited to administrative costs and debt collection agency fees); and
3.5.2 issue notice to you that no further Veterinary Services and/or Products will be supplied to you.
3.6 All prices quoted are quoted inclusive of value added tax or other indirect taxes, duties or levies which shall be added as appropriate.
3.7 If you are unable to pay for the Veterinary Services we are only obliged to fulfil our minimum legal responsibilities and professional obligations in respect of your pet.
4.1 We carry professional indemnity insurance in the sum of £150,000 for criminal or disciplinary action, £5m per claim for human injury, £250,000 domestic pet (“Insured Sum”) for any single claim. We supply Veterinary Services and Products to you on the condition that our liability for any loss, claim, cost or expense arising out said supply shall not exceed and shall be limited to a maximum of the Insured Sum.
4.2 If you wish us to assume a level of liability greater than the Insured Sum then we shall so agree on condition that:
4.2.1 you so request in writing; and
4.2.2 we are able to obtain insurance cover for said higher level of liability; and
4.2.3 that you pay in advance to us the additional premium incurred by us in respect of the additional cover.
4.3 Nothing in these terms and conditions shall:
4.3.1 exclude or limit our liability for death or personal injury caused to a human being;
4.3.2 render us liable for any indirect or consequential loss (including, but not restricted to, loss of profit or loss of savings) which liability shall be excluded to the maximum extent permitted by law.
5.1 It is our intention that all our clients should be satisfied with the Veterinary Services and any Products supplied. In the event that you are dissatisfied with any aspect of the Veterinary Services or Products supplied by us, please refer to the “Feedback” page elsewhere on this website.
6.1 We may advocate pet insurance, but any contract of insurance is between you and your insurer. Please ensure that you refer to the terms and conditions of your insurance policy.
7.1 We will use the personal information you provide to us to:
7.1.1 provide the Veterinary Services and Products;
7.1.2 process your payments for the Veterinary Services and Products; and
7.1.3 inform you about the products and services that we or selected third parties provide, but you may stop receiving these at any time by contacting us.
7.2 In order to provide the services above, we use selected third parties to process your data. More information about third party processing can be requested from your local clinic or from the data protection office at West Midlands Vets Limited, The Chocolate Factory, Keynsham, Bristol BS31 2AU.
Value Vets are committed to protecting and respecting your privacy.
For the purpose of the EU General Data Protection Regulation 2016/679, the data controller is Independent Vetcare Ltd of The Chocolate Factory, Keynsham, Bristol BS31 2AU.
Information categories we may use
We may collect and process the following data about you
We may collect and process the following data about you
In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this website. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We may also receive information about you when your pet is referred to us from another practice.
How we use your information
We process your data to provide the services and products defined in our Terms and Conditions. Our legal basis for processing this data falls into one of the following categories:
We may share the information about you defined above with certain third parties, to enable us to provide the products and services defined in our Terms and Conditions. These include payment processors, insurers, indemnity providers and other professional and legal advisors, debt recovery agencies, referrals to other vets or specialist clinics and labs or other providers who support us in providing services to your pet.
We will retain information about you for as long as we have a legitimate business interest to do so. After this your information will be securely destroyed where possible or at least anonymised where destruction is technically impossible.
Securing your information
We understand the importance of keeping your information safe and secure, and we use a range of technical and organisational measures to achieve this. We only allow access to your information to those who have a legitimate business need to do so, and under strict confidentiality. We have processes in place to deal with potential breaches to information security, and these include communication to you and our regulators where we are legally required to do so.
Under the GDPR you have the following rights over your information:
If you contact us to exercise any of these rights we may ask for information about you to positively identify you and verify your request is valid.
You can contact us at firstname.lastname@example.org
8.1 No alteration may be made to these terms and conditions without our express written consent. We may update or amend these terms and conditions at any time by placing a notice to that effect in our premises.
8.2 These terms and conditions shall be governed by English Law and we and you submit to the exclusive jurisdiction of the English courts, without prejudice to our right to seek recovery of any sum due by you before any complaint court.
8.3 The care given to your pet may involve making some specific investigations, for example taking radiographs or performing ultrasound or MRI scans. Case records including x-rays and ultrasound or MRI scans are the property of, and shall be retained by, us. Copies with a summary of the history of any patient can be passed to another veterinary surgeon taking over a case, on written request to us and upon settlement in full of all sums due to us in respect of such patient’s treatment by us.
8.4 When you request a repeat prescription for your pet we can only supply the medication if:
8.4.1 the Veterinary Surgeon caring for your pet has authorised the repeat prescription;
8.4.2 your pet has been seen by one of our Veterinary Surgeons within a period which the Veterinary Surgeon deems appropriate, having regard to the circumstances of the case.
There will be a charge for such repeat prescription to cover the time, responsibility and professional insurance costs involved.
8.5 Value Vets is a trading name of West Midlands Vets Limited. We are a company registered in England and Wales. Our company registration number is 04529070 and our registered office is at The Chocolate Factory, Keynsham, Bristol BS31 2AU. Our registered VAT number is 115 1416 58. If you have any questions please contact us. You can contact us by writing to us at Value Vets, 215a Walmley Road, Walmley, Sutton Coldfield B76 2PP or by emailing us at email@example.com.
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